As a Customer Success Manager, you will be responsible for managing the achievement of business outcomes, as agreed by Aterlo and its customers. You are responsible for building and maintaining high-value relationships with our customers and proactively leading them every phase of their customer journey with Preseem.

Responsibilities

  • Develop strong customer relationships with key stakeholders and serve as the primary contact for your assigned customers
  • Manage customers through the 30-day free trial phase and onboarding process, reporting on progress and managing any risks that arise
  • Meet regularly with customers to promote the full value of the customer’s investment in Preseem by reporting on key usage and business outcome metrics
  • Identify any upsell opportunities and work alongside sales to drive additional revenue
  • Serve as the main point of communication for customer requests related to the Preseem technology roadmap
  • Build a strong community of customer advocates that can be leveraged through customer references, testimonials and case studies
  • Lead the development of Aterlo’s evolving customer success management processes, tools and KPIs


Requirements


  • Internal or external customer service experience, account management and/or customer experience role
  • Strong project management and analytical skills
  • Innovative problem solving skills with creative ability to overcome challenges
  • Flexible, team-oriented self-starter who is capable of thriving in a startup environment
  • Demonstrated ability to take ownership and accountability

Bonus Points

  • 5 years' experience in a customer service, account management and/or customer experience role
  • Working knowledge of technology, specifically simple networking